Returns & Exchanges

At MOOS STUDIO, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all unworn and unwashed items. Items must be returned in their original packaging with all tags attached to be eligible for a full refund.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your items in their original box or mailer, ensuring all original tags and protective packaging are included.

3

Ship It Back

Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.

4

Receive Your Refund

Once our studio team inspects the returned items, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing